California Department of Social Services to Deploy MicroPact’s entellitrak to Manage Statewide Appeals

Herndon, VA | MicroPact announced today that entellitrak®, its low-code application development platform, has been selected to power the statewide Appeals Case Management System (ACMS) for the California Department of Social Services (CDSS) State Hearing Division (SHD). Visionary Integration Professionals (VIP) is leading the multimillion-dollar software and services transformation. The commercial off the shelf (COTS) solution will improve operations for the SHD administrative law judges and support staff in Sacramento, as well as in regional offices throughout the state.

Manuel A. Romero, Chief Administrative Law Judge at CDSS, said: “The streamlined ACMS will enable us to expedite the appeals process and save time and money by more efficiently managing some of the largest welfare and social services programs in the state.”

The goal of ACMS is to modernize case intake, scheduling, reporting, hearing, decision writing, and decision dissemination, thereby improving due process for individuals who appeal administrative decisions pertaining to public assistance benefit awards.

“Currently CDSS has to use 22 independent applications, some of which date back to the 1970s, to accomplish its work,” said Jonna Ward, Chief Executive Officer of VIP. “To successfully consolidate and modernize their system, we need both a flexible case management platform and a technology partner who understands the intricacies of delivering solutions to government. MicroPact was the obvious choice.”

“The VIP team are experts in aligning strategy with execution. This project with CDSS may be the most expansive of its kind in the nation,” said Kris Collo, CEO of MicroPact. “When completed, it will set a new bar for how public sector organizations modernize their appeals operations.”

About entellitrak

entellitrak is a low-code application development platform for case management and business process management. Whether based on-premises or in the cloud, its Data-First™ approach allows it to be implemented immediately and configured continuously, enabling customers to get to work quickly while keeping costs low.

About MicroPact

For nearly four decades, MicroPact has focused on engineering commercial off the shelf (COTS) solutions for government agencies and Fortune 500 corporations. Today MicroPact solutions serve 98% of U.S. states, 97% of federal agencies with 500 or more employees, and enjoy a 97% annual renewal rate.

About Visionary Integration Professionals

Visionary Integration Professionals (VIP) provides industry-leading management consulting, system integration, and technology deployment solutions. VIP helps its clients strengthen mission outcomes by combining deep industry specialization, agility to adapt as needed, and an unwavering commitment to client satisfaction. VIP brings expertise in how to deploy systems that align people, processes, and technology to accelerate strategic change and to deliver business results in partnership with its clients. Since 1996, VIP has worked with nearly 1,000 state and local, federal, and commercial clients.